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Snowscape – Skiing and snowboarding holidays to Austria :: FAQ

Snowscape – Skiing and snowboarding holidays to Austria :: FAQ

Welcome to our Frequently Asked Questions page. If you can’t find what you are looking for, please get in touch – we’ll be more than happy to help.

+ / -How do I book?

For availability, call us on 01905 731269, email us or send us a holiday enquiry. To book, we require a deposit of £150 per person with the full balance due 8 weeks prior to departure. Flights are generally instant purchase with the full amount of the flight element payable at the time of booking. We accept payments by debit or credit card, cheque or bank transfer. Please note there is a 2% credit card fee (max £20 per booking), 2.5% for AMEX.

We’ll send you your confirmation invoice within 24 hours and your final travel details will be sent to you approximately two weeks prior to travel.

+ / -Can I book online?

No. Sorry, but due to the nature of our holidays and, in particular our weekends and short breaks, we do not offer online booking. We want you to deal with us personally and to receive the best of our advice and local knowledge. Bookings are by telephone and email.

+ / -Am I financially protected?

100%. Snowscape Limited is a member of the Travel Trust Association (TTA R711X) which offers 100% financial protection via a Trust Account. Air holidays provided by us are ATOL protected by the Civil Aviation Authority (ATOL T7099). For further information, visit the ATOL website.

+ / -I want to book my own flights: Who flies to Austria?

Salzburg, Innsbruck and Munich (Germany) – for the Kitzbüheler Alps region – are the best gateways for our resorts.

Fly to Salzburg with

www.ba.com from London Gatwick (daily) and London Heathrow (weekends)
www.ryanair.com from London Stansted
www.easyjet.com from London Gatwick, London Luton, Liverpool and Bristol
www.jet2.com from Manchester, Leeds Bradford and Edinburgh (all Saturdays)
www.monarch.co.uk from London Gatwick (Saturdays) and Birmingham (Saturdays)

Fly to Innsbruck with

www.ba.com from London Gatwick and London Heathrow
www.easyjet.com from London Gatwick (daily), Bristol and Liverpool
www.monarch.co.uk from Manchester, Birmingham and London Gatwick

Fly to Munich with

www.lufthansa.co.uk from London Heathrow, Manchester and Birmingham (all daily flights, choice of times)
www.ba.com from London Heathrow (daily, wide choice of times)
www.easyjet.com from London Gatwick, London Stansted, London Luton, Manchester and Edinburgh
www.bmiregional.com from Bristol (daily except Saturdays)

+ / -Which is the best airport to fly to?

Salzburg and Innsbruck are the two main gateways to the Austrian Alps with Munich (Germany) offering a wider selection of flights for resorts in the Kitzbüheler Alps region.

For weekends and short stays, the best flight options for Salzburg and Innsbruck are from London-based airports. However, it is worth noting that, for maximum skiing time, Munich often works better especially for later flights home on the last day. Munich is the best option for weekends from Manchester and Birmingham airports.

You could also consider mixing and matching airports – for example, flights in to Salzburg, out of Munich. We will organise the respective airport transfers.

+ / -Should we book the flights or hotel first?

If you wish to book your own flights and are concerned our hotel accommodation will book out, we can simply option the accommodation for you whilst you book flights. We’ll then note your flight details and firm up the booking our side on receipt of your deposit.

+ / -What are day-to-day costs like?

Austria offers great value with prices on a par or lower than those we experience in the UK. As a guide, on the mountain, you can expect to pay around €2.50 for a coffee, €2 for a coke, €3.50 for a large beer, €6 for a soup and bread and €10 for spaghetti Bolognese. In resort, standard 3 course set-menus are around €15, main courses in a good restaurant €15-€20 and most resorts have Italian restaurants with Pizzas from €7. Prices are at a slight premium on this in the likes of St Anton and Kitzbühel.

What is refreshing in Austria, and where Austria stands out from its neighbours, is that prices on the mountain are not inflated and you will enjoy the most characterful, rustic huts with wonderful panoramas and friendly, efficient service – all part of the holiday experience!

+ / -Which is the best resort for ski weekends?

'Best’ is not necessarily biggest as the more popular resorts tend to be less flexible with their hotel availability. Other factors to consider are your group’s ability levels, dates of travel, nightlife requirements and price range per person for flights, transfers and accommodation. There is no ‘one size fits all’ – please get in touch with us and we will be pleased to make some recommendations based on your requirements and create a package designed around you.

+ / -I’m a beginner. Which is the best resort for learning to ski or snowboard?

As a beginner, not only will you require the travel and accommodation side of your holiday or weekend but you will also need to consider lift pass, ski hire and lessons all of which will start to add up. Fieberbrunn and St Johann in Tirol both offer great value and are ideal for learning to ski or snowboard (as well as having good skiing for intermediates and above). 

+ / -We’re travelling as a family – What’s the best option?

Firstly, dates are key. If you can avoid February half term, do so – prices are at their highest (school holidays across Europe) and demand for flights far outstrips supply. Easter - longer days, warmer temperatures and a good snowbase - is a great time for family skiing as long as it is not too late.

The resort needs to be geared up for families with good ski schools which offer optional lunchtime supervision (most do) and well suited to your ability. There is a LOT of kit to carry so the closer to the slopes you can be, the better – or choose a resort that offers equipment lockers / depot at the bottom of the slopes.

Kindergartens (taking children from 6 months) and Creche facilities are available in some resorts – again proximity to the lifts is important.

Most hotels offer 3 and 4 bedded rooms (we offer good reductions for children sharing with parents) or you could opt for an apartment.

And finally, cost – by the time you have added in lift passes, hire and lessons, it is not going to be a cheap holiday. Some resorts offer free lift passes to under 10’s, some to under 15’s later in the season. Depending on the resort, family ski hire packages are also available.

Fieberbrunn, St Johann in Tirol and Serfaus all work well for families and we can advise on what will work best for you and your family.

+ / -How do your airport transfers work?

Our transfers are typically by minibus or coach (depending on the size of your party and number of arrivals we have on any given day) and are generally direct to resort. We will meet you on arrival at the airport and will ensure you are transferred back to the airport in good time for your return flight. Our Resort Manager will text you your pick-up time around 24 hours before your return transfer departure time.

We can also offer private transfers for one of both of your transfers.

+ / -What happens when we arrive at the airport?

On arrival, please look out for either a ‘Snowscape’ sign or sign with your name on it. We occasionally use Minibus shuttle partners in which case we will advise you prior to travel of the arrangements.

+ / -Can we pre-book lift passes, ski hire and lessons or guides?

Yes. In most of our resorts, these can be booked in advance and prices are available from our office. Our Resort Managers will pick up your lift passes, arrange your ski hire and sort any lessons in our staffed resorts. In our other resorts, we’ll send vouchers with your final travel information.

We also organise private instruction and off-piste guiding.

+ / -What are the arrangements for ski / snowboard school or lessons?

Group lessons generally start Sundays and Mondays with lesson times 10-1200 and 1300-1500 (varies from resort to resort). You can also opt for mornings only however, we do find that you may not progress as quickly as others in the group that stay on for the afternoon session. Most ski schools will offer lunchtime supervision and a hot lunch for children (around €9 / day).

We can also organise private lessons and guides – on and off-piste. Typically, this would be for a 2 hour or full day session. There is a cost for the private instructor / guide plus a nominal amount for each additional person. For small groups, the cost per person offers great value.

+ / -When is the best time to book?

Our advice is to book early especially if you are planning a short break or ski weekend. Short stay availability is limited and we do book out in some of our resorts. Booking ahead gives you a much better choice of resorts and hotels and flights are generally cheaper the further in advance they are booked.

If you are planning on travelling in high season (Christmas, New Year and much of February – UK and European school holidays), book early to avoid disappointment as these dates will fill up.

+ / -Do you offer last-minute ski weekends?

We can organise last-minute ski weekends however, the choice of hotels and resorts is more limited. Our ski weekends and short breaks are all tailor-made and, as such, we do not hold ski weekend flight allocation and buy flights in on ad-hoc basis. Booking late means the flights are likely to be more expensive than if they were booked further in advance.

+ / -Why are flights not included in your packages?

As a starting point, most of our packages include the hotel accommodation and airport transfer element of your holiday. To this, we or you can add flights. We can also offer flight-inclusive weekly packages as agents for other tour operators.

As a small, independent ski holiday company there is no need for us to hold flight allocation. Furthermore, with the increase in flexible ski weekend breaks we provide, we simply buy in flights to Salzburg, Innsbruck or Munich on an ad hoc basis.

So, we can either offer scheduled or charter flights (which are 100% financially protected through our ATOL) or you are welcome to arrange your own flights (taking advantage of the low-cost carriers or using up air miles) and book the remainder of your package with Snowscape.

+ / -Why do you only offer Austria?

Quite simply, Austria offers the all-round winter sports holiday experience!

From small and friendly resort villages to some of the World’s top ski destinations, Austria offers great skiing, great snow, the best après-ski, short transfers, quality hotels and outstanding value for money.

It’s what we know and it’s our specialist area of expertise.

+ / -Can I buy travel insurance from Snowscape?

It is a condition of booking that you and your party have adequate Winter Sports travel insurance in place. We do not sell travel insurance directly. However, you can get a quote and purchase travel insurance online by following this link.